Returns Policy

We try to keep our returns and complaints process as quick and easy as possible

1. DAMAGED AND LOST ORDERS IN TRANSIT
The company accepts no liability for any damage to goods in transit unless notified to the company and the carrier concerned within twenty four hours after delivery.

In the case of non-delivery the company accepts no liability of any sort unless written notice of non-delivery is given to the company within seven days after the date of the advice of despatch of the goods. Please notify your local Owlett-Jaton sales office.

Paragraphs one and two shall not apply to despatches to countries outside the United Kingdom of Great Britain, Northern Ireland and the Isle of Man. In respect of these countries the company accepts no liability for damage or loss in transit unless the company has contracted to supply the goods C.I.F. and the customer has adhered to the terms of the insurance policy.

The company’s liability for damage in transit or non-delivery of goods duly notified to it in accordance with the above, shall in any event be limited solely to replacement of the goods within a reasonable time, whether non-delivery or damage is due to the company’s negligence or otherwise.

2. CLAIMS
All claims for goods alleged to be defective must be made in writing to the company within seven days after the date of delivery. Please notify your local Owlett-Jaton sales office.

When notification is so received the company may require return of the goods or for the goods to be made available for inspection by the company. Should the company be satisfied as to the defects then it retains the option to either replace the defective goods within a reasonable time or credit to the customer within the contract price.

All defective goods so returned shall be the property of the company. Except as provided above, the company shall have no liability whatsoever arising out of any agreement to sell or sale of goods including claims for direct consequential or other loss, damage or expense, whether arising or alleged to arise under any warranty statement, conditional term expressed or implied, statutory or otherwise, or in negligence or alleged negligence on the part of the company or otherwise. In no circumstances shall the company be liable for loss or damage in excess of the contract sale price.

3. RETURN OF GOODS
Changed your mind or been let down by a customer? Please see below our process for returning goods which are in perfect condition and have been supplied correctly.

Please contact your local Owlett-Jaton sales office directly to request a return within 12 months of purchase. All goods to be returned must be still part of our ongoing stock range and in their original packaging. The packaging must be in good condition. Only full box quantities will be accepted.

All products returned will be inspected before any credits are issued and will be also subject to a handling charge.  All returns are at the discretion of the company.

4. DISCREPANCIES
From time to time errors can occur with orders. Please notify your local Owlett-Jaton sales office directly within 3 days of delivery with details of the discrepancy. We endeavour to rectify incorrect orders within 24 hours.

For more information please view our Terms and Conditions.